The Simmons Beautyrest mattress line has been around for some time. It was first introduced in 1925 and has been the flagship product for Simmons ever since. The Simmons Beautyrest line includes four options: Beautyrest Classic, Beautyrest World Class, Beautyrest Exceptionale, and most recently the Beautyrest NxG . [REF Simmons Beautyrest Reviews]
Since this article was written Simmons have introduced the Beautyrest Anniversary. It should also be noted that there is a Beautyrest Black but it is often marketed and alluded to separately by Simmons (It is their highest end Beautyrest) - for example it does not even appear in their Beautyrest comparison charts. As of mid 2010 the Beautyrest mattress range looks as follows:
The differences between the models is in the spring count, the edge support and the kinds of foam used. The Beautyrest Classic has a spring count of 800 (this means the mattress has 800 springs individually wrapped with fabric). The World Class and the NxG have a 980 spring count while the Exceptionale has 1960 – it should be noted that the Exceptionale mattress is a two story mattress that provides 980 coils per story. (The newer Anniversary has a spring count of 850 - to learn more about this mattress view our new Beautyrest Anniversary article).
With respect to edge support, the Classic uses 2 rows of high gauge springs along the edge of the mattress to provide support, while the World Class and the Exceptionale use 3 inches of high-density foam to surround the mattress. In terms of materials construction the World Class and the Exceptionale utilize several different types of foam including what Simmons calls “Premium Foam”, Visco Memory Foam and Latex Foam. The Classic has no latex foam. The NxG uses a combination of springs (coils) and Advanced Memory Foam.
In mid-1996 Simmons launched another line of the Beautyrest mattress known as the Beautyrest Black. This line of mattresses contains rather opulent materials such as silk, cashmere and alpaca. These luxury mattresses will be the focus of another review.
The Simmons Beautyrest became famous for it’s 1995 ad showing a bowling ball bouncing off the mattress while bowling pins set nearby (on the mattress) did not topple. This ability is due – claims Simmons – to the Pocket Coil Spring technology that provides motion separation and is especially helpful if you are sleeping with a partner. You can see this video in our mattress video section.
What do Consumers Report?
Consumer reviews of Beautyrest mattresses are limited and not easy to find. For the Beautyrest Classic consumers on Amazon indicate that the mattress has a tendency to collapse and feel much like a hammock after a short time. The reviews are not all negative but there are a number of similar comments. Consumer comments on the Beautyrest World Class (at epinions.com) are not particularly good. Reviews tend to indicate the mattress gets lumpy quite quickly and can sometimes collapse in the areas of most pressure. The Exceptionale and NxG have very limited consumer coverage at this time.
A review of several hundred consumer comments related to a range of Beautyrest models yielded the following likes and dislikes:
PROS Good edge support Don’t require turning Isolates partners movements well Comfortable
CONS A little pricey Heavy Sometimes develop dips and depressions Often a little too firm
Writers Note: I would like to point out at this time that mattress manufacturers seem to be creating a plethora of different names – even for the same mattress. I understand that mattress manufacturers often label identical mattresses with different names - depending on which retail store they are sending them to. This makes comparison shopping very difficult and, in my opinion, is not good for the consumer. Additionally the names are sometimes very long and frankly confusing: “Simmons Beautyrest Baroque Luxury Form Twin XL Mattress SR551” or “Sears-O-Pedic 61696 King Cloud Elite Plush Eurotop II LP California Box Spring Mattress – White”. Surely this is not helping the consumer. Perhaps if one cannot comparison shop effectively – and try and find the best/lowest price - it is better for the manufacturers? Having said that (in a moment of frustration) we will continue to dig through all the “smoke and mirrors” to provide you with the most useful and honest information we can. For a better understanding of what is going on in this industry you may want to read our recent article entitled "Are Mattress Companies Misleading Consumers?".
Yes, I would encourage you to dig through the deception - the mattress mfrs and the retail stores do this so that they "will not be undersold" which of course they can't - because the same mattress is NEVER for sale anywhere else, except, well, it is. everywhere, but name has been changed to a one unique to each retailer. There oughta be a law - there probably is - but I don't know what.
I am extremely disappointed with our purchase of the Simmons Beatyrest Strandquist mattress that we purchased from Art Van Furniture! We spent $1400 on this mattress and expected a quality mattress to last us at least through the 10 year warranty period.
For the first 4 years the mattress was great, both my wife and I loved the comfort level from the mattress.
Now that we are into our 5th year the mattress has developed very deep body impressions (1.5 to 2.0 inches deep!). Which has made this mattress impossible to sleep in without waking up with body aches.
We submitted a warranty claim with Art Van and they rejected it because they found 3 small stains on the surface of the mattress (the largest measured was 1.5 inches). Art Van is telling me that Simmons is rejecting the claim because moisture in the bedding degrades the foam. These stains could not have let enough moisture into the bedding to degrade the entire mattress! There is more moisture entering into this bedding through the humidity in the air than what could have through these very small stains!
I think the Mattress companies have that stain-voids-the-warranty for two reasons. One it let's them upsell stain protection, and two it gives them an easy out. I'm seriously considering contacting my state Assemblyman here in California to sponsor legislation that A) Forces manufacturers not to create one-off product names so that consumers can't comparison shop and B) Not allow them to limit warranties based on stains unless the stain is proven to have contributed to the defect.
Just called Simmons Beautyrest to ask them to explain the different matresses they sell - had a very nasty lady telling me to ask the store to explain - however the stores want to sell what they have NOT what may be best for me...then she hung up on me...Thats their customer service - WONT buy from Simmons - thats for sure...
I was doing my homework for buying a Simmons Beautyrest Classic and it was been full of disappointments. For example, at Rooms-to-Go I was told by a sales person that I could not beat the system and it was a waste of time to try to compare. He said "you get what you paid for!" which makes some sense except when I see other people paying $1400 for a mattress that did not make it to its 5th year.
I can't believe the reviews I am reading. I bought a Simmons Beautyrest Classic king size in 2002. I loved it!!!!!! When I would go on vacation & stay in a hotel, the best part of returning home would be my bed. I just had to throw my baby out last night because of this stinkin' bed bug epidemic. I am looking to buy another just like it.
I found comparing easy as long as it was Simmons to Simmons in different stores. Classic Beautyrests are all the same and World Classes too. Then matched up Plush and pillow top(i measured the thickness to be doubly sure), then I looked to see which had memory foam, latex, or neither. Just their more expensive ones have latex, every other Beautyrest has either visco memory foam or none. sales people suck at department stores and big chains. i had help from a specialty sleep shop that just sells simmons, they're in NC.
We purchased a Simmons Mattress through the 800 number at the Hyatt Hotel in Maui. We were so pleased with the bed at the Hyatt, that we decided to purchase a bed like that one. From the first night we slept on our new bed, we knew that it was definitely NOT the same quality mattress that was presented to us at the Hyatt. In less then 1 year, the bed started to sag in the two areas where we slept - leaving a HUMP in the middle. We contacted the Simmons Warranty division, they came out and said that it was normal for the bed. We called them a couple of years later after the bed became unbearable to sleep in - still they refused to do anything about it! ~ !
The quality of this Bed and Customer Service is by far the worst we have ever seen. I RECOMMEND THAT YOU DO NOT BUY A SIMMONS PRODUCT!
Got a $3000 (yes three thousand) top of the line firm black label with a non prorated 10 year warranty. Wonderful bed at the start. It was firm and had no sagging whatsoever, the bed contoured perfectly. After a year we noticed the bed sagged and back pains started. After 18 months the bed sagged so much we couldn't sleep on it for more than 1 hour without crippling pain. Simmons will not cover the defective bed because the depressions when NOT in use are less than 1.5". When in use the depressions are very very deep and our backs curve more and more as the bed sags. $3000 out of the window. Simmons do not stand behind their product. Read all the reviews out there and you will see. I advise that you avoid their products like the plague.
We had the exact same experience except that we paid almost $4000 for the top of the line firm Black Label by the time it was delivered. We had spent $3000 on a Simmons mattress a year earlier and it completely collapsed, so this was the "exchange" we ere allowed for an additional $1000. My husband and I are not sleeping well and we both have back pain now so it is going to go. We are going to buy a quality mattress from Costco because they are the only organization that stands behind their mattresses and will take returns (which we hope never to have to do). I have never tried to return a mattress in my life until I went high end and Simmons. Quality control and customer service are obviously non-existent so DO NOT BUY.
Both myself and my parents have had Beautyrests for years and we have never had any problems. They have been sturdy and very comfortable. I read recently that people who have a negative experience are 10 times more likely to tell others than those who have had a positive experience. That may be what is happening here. Surely a company and a product that appears to get so many complaints couldn't be as long lasting and well-known as the Simmons Beautyrest. I suspect there are quite a few others out there who enjoy their mattress.
Emily, I agree that most reviews tend to be left by people with negative views so I also try to leave positive reviews when I can. However take a look at the many Simmons reviews out there and you'll see that they don't cover warrantied products. What's the point of a 10 year warranty if they don't stand by it? They also went bankrupt last year... I wonder why?
My husband I have had a Beautyrest (Golden, Luxury Firm) for YEARS, and we still love it. No other mattress seems to have that ability to not move when your partner tosses.
I'm wondering what the weights of the individuals who have the shaping problems. Perhaps the mattress should be weight marked :) for what it is guaranteed to hold it's shape for. Ours has only in the last year become a problem, but in no way would I complain. We've gotten good use, and had a great experience.
I am sorry but I think in no way should a mattress with a ten year guarantee depend on the weight of the person. I weigh 110 lbs and my husband weights 170 lbs and within two years of owning our beautyrest it is sagging. If it can't even hold up to my weight what exactly can it hold up to?
we purchased our simmons beauty rest 4 yrs ago, after 2 yrs we finally got so fed up with the sag that we called, the furn store sent out someone to "inspect" our mattress and they replaced it. Only 11 mo later we are having the SAME PROBLEM with the new mattress. We had a small ring on the top of the mattress and were told that we broke the guarantee bc of it! It is NOT a stain bc it came out when we wiped it with a cloth and little carpet cleaner...however they said they cannot help us bc it is against policy to accept a STAINED mattress. Can ANYONE tell me even if this IS their policy, how on earth does a small ring or even any size stain have anything to do with the mattress company standing behind their EXPENSIVE, but poor quality mattresses????
Janice - Any stain voids your warranty. Liquid getting into the foams, will cause bacteria to grow and break down the foam. A stain is evidence that liquid has been in contact. I realize that a very small stain likely doesn't let in enough liquid to be a problem. However, ALL mattress companies have this rule and it doesn't have a grey area. Any stain, regardless of size will void the warranty.
The warranty terms are so strict that you have to buy a mattress cover to protect your bed or your warranty is useless. Two things happen a lot in bed. The one is sleep and the other involves... fluids. If a bed cannot stand up to it's two main uses then the warranty is a lie and a sham. Just because everyone is doing it does not make it a good thing or a right thing, it just means that the industry is colluding against consumers.
By the way .... DON'T EVER REMOVE THE TAGS because that also invalidates the warranty. Looks like they have "built in excuses" not to stand behind their products.
We bought a top of the line Simmons mattress from Carsons one year ago and have had nothing but problems with it - it sags with a hump in the middle almost 1 1/2 inches- the mattress was inspected and because it's slightly under 1 1/2 inches they will not replace it - told us to call back in six months. We will never buy Simmons again
I bought a beauty rest about 3 years ago and it feels like I'm sleeping in a hole. There are depressions on both sides and we can't get it replaced because it doesn't meet the "guidelines". Might as well suffer with back pain thanks to their guidelines.
I have a Ca King simmons mattress for nearly 6 years and for the past 6 months, I have been sleeping in 1 hr increments, waking up with back pain, even side pain that sent me to the ER believing that I had a kidney stone of some sort. My husband, same thing, can't sleep a full night and back pain as well. Called up Simmons, they sent out the inspector and they found that my box spring needs to be replaced. I disagreed with that finding and resubmitted my claim and they found that the mattress as well as box spring will be replaced. After receiving notification in the mail regarding the replacement of both products, it wasn't until I produce the final check that I written to the retailer that Simmons not so friendly customer service said my warranty was void due to a stain that doesn't exist. Instead of fighting over the phone I went down to my local district court and filed a law suit in the sum of $3000. That lawsuit has gotten their attention and as of today, Simmons has called me up replacing my mattress entirely including the $100 court fees to avoid court. So my advice to the SImmons Suffers...paper trail, take pics of your mattress and fight them in court. You MAY win before it goes before the judge.
I have owned my Simmons Beautyrest classic for less than two and a half years. For the last 6 months, my husband and I have been waking up every hour or two and just exhausted in the morning. We both have sore hips and shoulders when we wake up. That started about six months ago also. I have contacted Simmons but they are very unhelpful. I am really fed up with them and I won't be purchasing anything from them in the future. I don't expect a mattress to last forever but the mattress I had before lasted 13 years and I gave it to my son before buying this one. BIG MISTAKE. It is a cheap mattress and it is really uncomfortable after about 2 years. I know mattresses are a personal preference and other people love theirs. But I don't like mine at all. Any mattress should last at least 5 years although few last through the 10 year warranty they give you. Don't waste your time or money on it.
we have had our mattress for 6 years. For the last year we have had been suffering with severe backpain. I had someone up 6 months ago to measure the indentations in the mattress. On the side we were sleeping on it was 1 3/4". He then flipped it over and the other side wasn't indented. We slept on that side for 1 month and then went away for 5 months. When we came back and slept on this side for 1 week it was also indented. The fellow came back, measured this side and it was indented 1 1/2" also. He then flipped it over again and the first side was not indented anymore. Sleep Country would not warrant it because the first side was now flat. We could go on flipping this mattress forever. That is how they get out of warranting their mattresses. We will never buy another Simmons mattress nor deal with Sleep Country again.
i have a simmons beautyrest marquis-ashbrooke. while true your partner does not bother you, motionwise.... it does sink you in to that groove.. i feel like my neck/head and feet are higher than the rest of me.....which probably explains my current neck problems. and it is heavy.
I bought a Simmons "Felicia" plush pillowtop for $1077 on sale at Macy's in December of 2010. I weigh all of 150 pounds and unfortunately sleep alone with my 25 pound dog. My partner can't sleep in the bed with me anymore because the damn thing sags so bad in the middle that it feels like I have to hold onto the edge so I don't slide into the middle. We are now buying a new king bed, and the store, Thomasville, that sold us the frame also carries Simmons. After reading these reviews I am now NOT buying another Simmons. I was going to buy the expensive Black line, but not now. Buy a Sterns and Fosters! They never sagged when I was growing up. My mother never bought anything else at home...
We've had a Beauty Rest Classic double mattress for five years and have been very pleased - no back problems for either of us in this time. We decided we wanted to upgrade to a queen and purchased a different brand and I haven't slept well in a month. Sore back every morning. I am going back to the Simmons or I am at least going to find another brand that does the individual coils...
I had such extreme back pain, I thought I had a kidney problem I only had My Beauty Rest for a few months and you could see the depression in the bed from across the room and I only weigh 130! The 'mattress patrol' didn't even have to take measurements. Never again!
We have been looking for a new mattress for 3 months now..Everybody tells you something else. I believe mattress companies mislead buyer because they do not tell them about the stain voiding the mattress. we spent over 1000 dollars on a mattress 10 years ago and had a stain less than a half inch and was voided. I don't know what kind of mattress to buy. Did simmons really go bankrupt????
Carole - if I spent $1000 and was happy with a mattress for 10 years, I would call it a total Win-Win.
I am about to buy my 3rd mattress in 2 1/2 mos, first a sleepy's kingcoil green/blue deal (the blue side was NOT blue, it was red and very hard), then got a Serta pillowtop, that my husband sleeps great on, yet I've spent now 3 nights on couch, we have had it almost 3 weeks and it is just hard as a rock and the quilted pillowtop feels like lumps to me. laid on some simmons nxg and plush (rava and indigo point) and they felt like HEAVEN in the store, but I just don't know after reading these reviews or if I will get the same feeling once it is here. Ugh. I'm so cranky from not sleeping well!!! There outta be a LAW!
I've had my Cal-King Simmons Beautyrest for 15 years ... with a 10 year warranty. I've loved it for over 10 years. Paid $1,000 for the set. I regularly turned and flipped it. It finally started sagging a couple of years ago (I added wood slats under the mattress a few months ago). I'm planning to go out to by another Beautyrest today - probably the new Black label Queen after testing a bunch of mattresses yesterday.
I bought a king beautyrest world class pillowtop almost 8 yr ago and still loving it. Sadly we just moved into a house with very small room and have to get rid of it. It is still going strong and am confused from neg and saging stories. I wonder what type of frame are you using? As we use one top of the line that really gives support. It supports not only the sides but strongly in the middle horizontally and vertically ( so it looks like we have four open sections in our frame for our queen and six open sections for our king. ) Anyway have totally loved our mattress and sad to see it go.
I have had 2 Simmons mattresses: one is 21 years old (I still sleep on it) and the other was 16 years old-just got rid of that one because the support was getting bad. I don't want to but need to replace the one I am sleeping on and have been looking but none of the new mattresses-Simmons or otherwise-are as comfortable as what I have, and all are majorly overpriced, especially if they are not holding up which seems to be the consensus of most of these reviews. It is also difficult to comparison shop since no two stores carry the same mattress (at least under the same name) and Simmons does not describe any of them by name on their website.
Simmons is NOT the only brand that had issues with their mattresses. As mattresses were made to be thicker to look more appealing (bigger is better, right?) to consumers the quality level of upholstery materials did not improve. The fact is there were materials like convoluted foam and egg shell foams that were used IN ALL TOP BRANDS. This was common practice, but was not an issue with thinner mattresses that were plush-firm tops previously.
It is important to know what comfort materials are used in your mattress before purchasing it. No convoluted foams or lower density / low quality foams is a good idea. Certain vendors are committed to working with the manufacturer's to not use low quality materials and major Brands have increased their quality, but some still use filler foams to sell the same brand for cheaper!
Replace your dipping mattress -
Yes, the inch and a half is very thick to get a mattress replaced, but Simmons will replace mattresses if there is an issue. You can just keep arguing with the retailer and they CAN send it back even if it is a little less than 1.5". Simmons does not measure the mattresses.
Stain voids warranty -
There is a no real reason for this. Major brands have been sued in the past for this issue and lost. As long as your mattress is not hazardous then you can argue your way into getting a placement despite staining.
Like the last reviewer said, this happens to all mattresses regardless of manufacturer IF it has foam.
I had a high end Sealy LATEX mattress. It had 8 or 9 inches of latex and 3 inches of foam. Latex is supposed to be better than springs which is why we bought it. But after 1 year the foam started to sag. And know my latex mattress that is supposed to last 20 years is useless because it has 2 huge body impressions. And Macys won't do anything about it because they say its normal.
But they don't specifically tell you this at the time of purchase. I would be willing to bet that the majority of the negative reviews above had some kind of foam in the mattress and that is what caused the problem. So its not specifically Simmons, but their crappy foam. The stuff that sags the least is the higher density stuff and that is not commonly used because it is more expensive. I won't buy a mattress with foam anymore.
After number of research I had decided on getting the Beautyrest Black Label. I have had this bed for over a year now, and I have to say that its the most comfortable bed I ever slept on other than hotel bed mattresses. I actually look forward to going to sleep every night. Yes, this bed does develop depressions, but this can be avoided if you rotate your bed every month. . I've no complaints and grateful for my decision.
We bought a queen size Beautyrest Exceptionale in 2005 and were initially very impressed. It was very comfortable and although pricier than we wanted ($1400) seemed like a good investment. The only complaint I had was that the cover was made of something that stained very easily, so that when I sponged off a very small stain, the water spread out in every direction across the cover and when dry created a huge stain that looked like a whole bucket of water (or something worse) had been spilled on it. (See previous posts for importance of this).
Nevertheless, we covered it over and remained happy with the bed for 5 years. As recommended, I rotated the mattress every 2 weeks or so, but it started to sag (visibly, but not enough to be formally assessed as defective when no-one is lying on it)and over the last year became progressively more and more uncomfortable.
I have just replaced it (with another brand) after I started developing back pain and was unable to sleep for more than a few hours without getting up.
Considering it had a 10 year warranty (for what that is worth) we did expect we would get at least close to that, but less than 7 years later we had to throw it out.
Hope the next one (cheaper and with a 15y warranty) does not turn out to be as much trouble. Otherwise it would be more effective (and probably more hygienic) to buy a cheap one and plan on replacing it every year.
Mattress Ratings 2011. We have many mattress reviews and ratings written in 2010, 2011 & 2012. Mattress Advisor provides new reviews and ratings every few days. We specialize in Simmons Beautyrest Reviews and will continue to expand our Simmons Reviews in the near future. If you are looking for mattress reviews 2011 then this is the place!
You may also be interested in our sister site Vacuum Cleaner Advisor. VCA provides quality vacuum reviews and ratings as well as specialized reviews such as Miele vacuum reviews..
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